super_joe Posted April 18, 2019 Report Share Posted April 18, 2019 I recently acquired a banknote graded by PMG but it's displaced from normal place inside PMG holder. What are my choices to fix this problem? Thanks in advance! Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted April 18, 2019 Administrator Report Share Posted April 18, 2019 Hello. Thanks for your message. If the note has shifted slightly inside the holder you should be able to gently tap it back into place. If that doesn't work, you can always send it back in to us for a reholder and we would have to put it into a new holder. The holders are not completely airtight so some movement is possible within the holder. You can contact our customer service at 877-764-5570 or by email at service@pmgnotes.com. Thanks! Link to comment Share on other sites More sharing options...
Whitewashqtr Posted May 6, 2019 Report Share Posted May 6, 2019 Would there be a fee for "Reholdering" a note that is not placed in the holder properly. Sometimes when a note is not perfectly square in the holder it detracts from the overall appearance. Thanks in advance. Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted May 7, 2019 Administrator Report Share Posted May 7, 2019 We would need to see the note first before we could say for certain. If you can email a picture of the note to us we can review and let you know if this would qualify for a free reholder. You can email us at service@pmgnotes.com. Thank you! Link to comment Share on other sites More sharing options...
