tongsaa Posted October 11, 2021 Report Share Posted October 11, 2021 Hello I am due to receive a parcel from pmg for 5 currencies I sent for grading with pmg on September 2021. The usps shipment has not shown any update since it left the Tampa facility on Oct 1, 2021. I have opened a missing item case with usps. Has anyone here experienced the same problem with usps before? Thanks Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted October 11, 2021 Administrator Report Share Posted October 11, 2021 Good morning, If this was a package we sent back to you, we can start an investigation with the carrier once 15 days has passed from the ship date. If it has been two weeks since it shipped back to you, you can reach out to our customer service department and we can start that investigation. You can reach us at 877-764-5570 or by email at service@pmgnotes.com. Thank you! Link to comment Share on other sites More sharing options...
tongsaa Posted October 11, 2021 Author Report Share Posted October 11, 2021 Hi I called your customer service, I have started a missing mail search on my own with usps. Not sure what you guys can do from your side. Link to comment Share on other sites More sharing options...
