Parcel sent back from Sarasota to NYC but no update on tracking 0

[tongsaa]

Hello

I am due to receive a parcel from pmg for 5 currencies I sent for grading with pmg on September 2021.

The usps shipment has not shown any update since it left the Tampa facility on Oct 1, 2021.

I have opened a missing item case with usps.

Has anyone here experienced the same problem with usps before?

Thanks

[Jennifer F.]

Good morning,

If this was a package we sent back to you, we can start an investigation with the carrier once 15 days has passed from the ship date.  If it has been two weeks since it shipped back to you, you can reach out to our customer service department and we can start that investigation.  You can reach us at 877-764-5570 or by email at service@pmgnotes.com.

Thank you!

[tongsaa]

Hi

I called your customer service, I have started a missing mail search on my own with usps.

Not sure what you guys can do from your side.