wrong information on holder and rehold
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2 posts in this topic

Hi ...

i bought a banknote but the label has a wrong Pick number so if i will send it to rehold will i be charged for a new holder fees or it will be considered as mechanical error ?? 

 

also i have some banknotes with pedigree on the front side label and i want it to be written on the back side ... will i need to pay for the pedigree when i submit the note for reholding ?? 

Edited by alqabandi
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  • Administrator

Hello, thanks for your message.  Can you please provide the certification number for the note so we can verify the error?  Once we confirm the error we can send you instructions on how to send that back for correction.  You would not have to pay to have that reholdered or corrected if it is an error on our part.  

Thank you!

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