Reholdered Notes with Changed Cert Numbers

[Muzzer42]

I sent in a stack of PMG notes for a new holder. I assumed PMG would keep the same Cert Number for the new label. I found PMG assigned new Cert Numbers to the notes upon return. When I cross referenced the notes I found the previous Cert Number were not voided. If PMG is going to assign a new Cert Number why would you not void the previously assigned Cert Number? Can you clarify this? 

Old Cert# 1537883-038

New Cert# 8065865-020

Thank you,

[Jennifer F.]

Good morning,

Yes, the old information should be removed.  I am checking with our IT department on this issue to get this resolved for you.  Thanks!