Muzzer42 Posted March 17, 2019 Report Share Posted March 17, 2019 This note was recently graded and there is no serial number on the label. Can I resubmit this note without an additional charge to get this fixed? Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted March 18, 2019 Administrator Report Share Posted March 18, 2019 Good afternoon. I had our research department check on this and they would like the certification number so they can investigate this further. Please provide that number from the back of the label. Thanks! Link to comment Share on other sites More sharing options...
Muzzer42 Posted March 19, 2019 Author Report Share Posted March 19, 2019 The Certification Number is: 8058438-063 Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted March 19, 2019 Administrator Report Share Posted March 19, 2019 Looks like it wasn't listed because the number is all zeros and would be for any note of this type. Because multiple notes of this type will have all zeros, we do not list it at all. Thanks. Link to comment Share on other sites More sharing options...
Muzzer42 Posted March 21, 2019 Author Report Share Posted March 21, 2019 Ok Jennifer, I'm not trying to be a pain or unreasonable. I'm really looking for consistency and what I'm gathering is there isn't any consistency because if what you say is true then other notes like you say "of this type" would not be listed on the label. I don't find that to be true as in the following examples listed. These are all test notes as well. All were submitted together and they all had notations for their serial number on the label. Test Note: PWPW w/Cert 8058438-047 Serial # JK0000000 Test Note: Duranote w/Cert 8058438-022 Serial #DN000000 Test Note: De La Rue w/Cert 8058438-020 Serial # PP0000000 The note in question as pictured above w/Cert 8058438-063 has a Serial # CC000000. It is a test note from De La Rue. How is this particular "type of note" different than the 3 examples I listed above? Thank you, Link to comment Share on other sites More sharing options...
Administrator Jennifer F. Posted March 21, 2019 Administrator Report Share Posted March 21, 2019 Good afternoon. No problem, I checked with our research department and it does look like these specific test notes should have the serial number listed. You can send the note back to us for a correction and we will get that added to the label at no charge. Just complete a new submission form and notate "mechanical error" at the top and then notate that the serial number is missing and we will get that fixed for you. If you have any questions, please contact our customer service department at 877-764-5570 or by email at service@pmgnotes.com. Thank you! Link to comment Share on other sites More sharing options...
Ralph L Posted April 1, 2019 Report Share Posted April 1, 2019 (edited) . Edited April 1, 2019 by Ralph L Link to comment Share on other sites More sharing options...
