MattM CS

@GoldFinger1969,

Thanks for the heads up! Both of those accounts have been banned from our site. If they create a new profile and start posting again, please let us know by creating a new post in this ASK PMG board.

Regards,

Hello All!

The Certified Collectibles Group® (CCG®) is closing its Sarasota, Florida, headquarters on Tuesday, August 29, at 3:00 p.m. EDT, in advance of Hurricane Idalia. During this time, Customer Service phone lines will be closed, starting at 2:30 p.m. EDT on August 29, and email responses will be delayed.

Currently, we expect to reopen at 8:00 a.m. EDT on Thursday, August 31. For further updates, please visit NGCcoin.com, PMGnotes.com, CGCcomics.com, CGCcards.com or any of the CCG company websites.

All collectibles are secured. The CCG companies are headquartered in modern buildings that are built to withstand hurricanes. The offices are located about 9 miles inland from the Gulf of Mexico (east of Interstate 75) and are not in a flood zone. The buildings also have large, secure vaults to protect collectibles that are monitored 24/7.

Stay Safe!

Hello, 

Unfortunately, we can not confirm this from the photos. We would need this note in our graders' hands to review this. I am sorry for the inconvenience. 

On 12/28/2022 at 3:00 PM, 2IDMP said:

What happens if while the time my notes are in you facility I die, I'm not getting any younger....

I sent in two submissions, you received both submissions the same day (August 8th), both were under the "Economy" tier. You shipped one of the submissions (2093022) back to me on Oct 27, 2022, the other submission (2092926) is still listed under the status of "Received". I'm starting to think that this submission is lost and was wondering what I need to do to start a claim for a lost submission? Could someone physically check to make sure the submission is accounted for in your facility and not missing in action.

Thanks 

Hello, 

I am sorry for the delay this has caused. This order has now shipped. If you have any other questions, please let us know. 

Hello,

Thank you for your question. I am sorry for the delay. Our team has been working on correcting these issues for the last month. Thank you for your patience. This should now be fixed on your end. If you have any other questions, please let us know. 

Hello,

I am sorry for the delay this has caused. You can find all the contact information for our different offices HERE. Please reach out to their office via email once again asking to set up an appointment. Unfortunately, you must submit through either the Munich office or to our US office directly. If you would rather submit directly to our US office, you can find the return shipping rates and insurance HERE. Also, you can find our services and fees for our offices respectfully here: US Office versus Munich Office. If you have any other questions, feel free to send our US office an email directly at service@pmgnotes.com.

Hello @John Graber,

Can you please send us a link to this item so we can review this with our team and see what the cause may be?

On 11/14/2022 at 5:59 PM, 2IDMP said:

What happens if while the time my notes are in your facility my membership expires?

 

You will not need to renew your membership. You will only need an up-to-date membership to create new submission forms. Let us know if you have any other questions. 

Hello,

PMG will not be grading stamps in the near future. Our sister company ASG however does. You can learn more about ASG HERE. If you have any questions about this service, feel free to send us an email at service@asgstamps.com. Have a great day!

Hello @Steve in Tampa, 

If you see a post like this, feel free to report it. Also you can tag myself or one of the other moderators to review it. Thank you for letting us know. Have a great day!

Hello,

Thank you for your question. I am sorry for the delay in getting back to you. Usually packages are received into the system within 1-2 weeks after delivery at our facility. Due to higher than normal amount of submissions being delivered to our office the opening time could be slightly delayed. Be sure to check your delivery by using the Confirm Package Delivery feature on your My Submissions page. Let us know if you have any other questions. Have a great day!

@Gee001 Not necessarily. It means this note is not listed on our census data. There could be others graded at this grade or higher of the same note, but we do not keep this data on our census. I am sorry for the inconvenience. Let us know if you have any other questions. Have a great day!

Hello,

Thank you for your question. Unfortunately this would not fall in the Consecutive Bulk tier of service. Feel free to submit this through the Modern Bulk or Vintage Bulk services. Let us know if you have any other questions. Have a great day!

Hello,

It looks like this note is an "Unlisted" number, so it should indeed be excluded from the population.  Any notes with "UNL" in the note number would fall under this category.  I hope that helps! Let us know if you have any other questions!

@Gee001 @Fenntucky Mike

Hello,

I am sorry for the delay in getting back to you. Unfortunately I never received a notification regarding this post to see you responded. I have reached out to our grading team for an update as to why this note is not listed on the census information. Once I have more information I will let you know. Thank you for the patience. 

Hello Vlad,

The option for which service you use is entirely up to you. We would suggest either way purchasing the insurance through the shipping service you select to protect yourself. Let us know if you have any other questions. 

Hello, 

Because CGA does not fall into our crossover service, please remove these notes from their current holders prior to sending them in for certification. Let us know if you have any other questions!

Hello,

Could you please send us the certification number from this note so we can better assist you? 

Hello! Yes we would be able to grade this. PMG primarily uses the Friedberg catalog numbering system for US notes. If your note does not reflect any notes in this catalog, feel free to use the catalog number you can find and send us the information with your submission as to where this catalog number came from. Please note, there is a $5 research fee per catalog number applied when that information is not provided on the submission form.  Let us know if you have any other questions. 

@Nate70 This will be find for shipping to our facility. It will come back in our sealed holder in a package marked as fragile to the appropriate size of the collectible with ample support and packaging as to not cause damage in shipping. All packages shipped are signature required unless you are shipping back through your own account. If this is the case you will need to fill out a Shipping Form and send that in with your package. You can request this form by sending us an email to service@pmgnotes.com. Let us know if you have any other questions. 

Hello, 

Thank you for your question. We would need to grade each note individually as well and would need you to open the stack in order to do so.  Let us know if you have any other questions.

Hello,

We can encapsulate this as an uncut sheet in our Oversized Holder which you can read more about here: https://www.pmgnotes.com/paper-money-grading/oversize-custom-holders/. 

For more instructions on how to submit feel free to find our instructions on how to submit here: https://www.pmgnotes.com/services/Submitting.aspx

Let us know if you have any other questions. 

@Jason 3G The numbers from that book would not appear on the labels unless you specifically request them, in which case they could be added for a variety fee. Other wise we would still accept this as the catalog number and not charge for the research fee but it would not appear on the label. Let us know if you have any other questions!