Today I had a BAD day with NGC !!! iT WAS TERRIBLE!!!
I logged on. just as I thought I normally did. There was suddenly no collection. I could envision all that work GONE!!!
I started looking for software to manage the collection. That was quite an experience. I would advise against it. Ask someone if you feel you need it. That someone should have a LOT of experience !!! After a couple of hours of searching, and a note to NGC ( they cannot be reached after hours ) I decided to try one more time with a different email and password. Who would believe it? It worked. Wonders never cease....
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