Jennifer F.

Good morning, Yes, your order shipped out on May 12th via registered mail. I will email you the tracking number. Thanks,

Good morning, Thanks for your message. If you can provide your submission number, I can check the status for you. Thanks!

Hello, we have not yet received any update from the postal service. Once they advise us that they have completed the investigation, we will be able to provide you with more information. Invoice 8083181 shipped on April 23rd and the tracking number is RE112308180US. Thanks!

Thank you! I really appreciate your kind words!

Thank you. I will have our claims department start an investigation with the USPS. They will put a trace on it and see if they can locate it and get it moving. We can update you once we hear back from the USPS with more info. Thanks!

Good morning, Please provide the submission number and I can check further for you. Thanks!

Good morning, That is up to you. I don't really think there is any pressure building up in it so I don't think it will hurt the note any more than it already is if you leave it in the holder. We will have to regrade it regardless so it doesn't really matter to much in this case if it comes in the holder not. Thank you,

Good morning, Due to the extent of the damage and the seal around the note being broken, the note would have to be regraded and could possibly grade lower. it would just depend on if the damage to the holder had any impact on the note. In order to send it in for a regrade, you would need to be a paid member of our Collector's Society or submit it through an authorized PMG dealer. You can find out more here: How to Submit | PMG (pmgnotes.com) Thank you!

Good morning, I did verify this with our research department and they did confirm it was mislabeled. If the note is in your possession, you can send it back in for a label correction at no charge. Please send an email with the certification number and the error to our customer service department and they will email you back instructions and a shipping label to use to mail it back. You can reach us at: service@pmgnotes.com. Thanks!

Good morning, Thanks for your message. Unfortunately, we can't really make any assessments from a picture. There can be some waviness on a brand new bill, however, we couldn't say if that is the situation here without examining it in person. If you can provide the certification number, I can check to see if there are any graders' comments regarding that waviness or anything related to that. Thanks,

Good morning, Thanks for your message. We could not make any determinations about a note without examining it in person. You could try emailing in a picture but I don't know how well something like that would show up in a photo. We would most likely have to examine the note in hand before we could say if that was natural or if there was some issue. Thank you,

Good morning, Thanks for your email. The reference book used for World notes is the Standard Catalog of World Paper Money (commonly known as the Pick book). That is where you will see the different varieties. You can find out more about reference books we use here: Notes PMG Grades, Attributions & Reference Books | PMG (pmgnotes.com) If you would like to submit your note for grading, you can find out more on the process here: How to Submit | PMG (pmgnotes.com) Thank you!

Good morning, Thanks for your message. Pick number 74A is no longer in use. 78A is the correct pick number. The Pick book does get updated from year to year so at some point they changed the number to 78A which is what we go with now. If you have a note with an outdated number, you can send it in for a reholder with catalog number change for $5 per note. Thanks!

Good morning, If you are an authorized PMG dealer then you can access the API through your dealer portal by signing into your dealer account and going down to Dealer Tools: Thank you!